Refund policy
Last Updated: September 28, 2026
At Beautifully Glammed, we take pride in the quality and craftsmanship of our customized apparel, drinkware, and print services. This policy applies to all orders placed online and in-person at our Toronto location.
1. Non-Refundable Deposits
All deposits paid toward project commencement are non-refundable. These funds are used to secure production scheduling and acquire necessary materials.
2. Customized Items
Items that have been personalized or produced to specific client requirements—including but not limited to custom apparel, custom drinkware, and custom print work—are non-refundable.
3. Non-Custom Products
Apparel and drinkware that feature standard, non-customized designs may be eligible for exchange or refund only. To qualify, items must be returned within 14 days of receipt in their original, unused, and resellable condition.
4. Proof Approval Process
Clients are required to carefully review and approve all digital proofs or mockups before production begins. Once approval is granted, Beautifully Glammed is not responsible for errors in spelling, layout, or color choices that were present in the approved proof.
5. Issues and Defects
If you believe your product is defective or does not match your approved proof, please contact us at info@beautifullyglammed.com within 48 hours of receiving your order. We will inspect the item and, at our sole discretion, offer to repair the item, provide a replacement, or issue a partial refund (excluding the non-refundable deposit).
6. Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@beautifullyglammed.com. Please note that returns will need to be sent to will be provided once the return has been approved
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beautifullyglammed.com.
7. Damages and issues for non-customized items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
8. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
9. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
10. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
11. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beautifullyglammed.com.