Help centre
Frequently Asked Questions
Answers about orders, shipping, custom work and caring for your items.
Shipping & Pickup
What are your shipping options?
We ship across Canada with Canada Post and other trusted couriers. Standard and expedited options may be available depending on your location, and shipping costs are calculated at checkout.
How long does it take to receive my order?
Most orders are processed within 1–3 business days. Standard delivery within Canada usually takes 3–10 business days once your order ships, depending on your location.
Can I pick up my order instead of having it shipped?
Yes, we offer local pickup. Select Pickup at checkout and we'll let you know when your order is ready.
Is an ID required for order pickup?
Yes. Please bring your order confirmation and a valid government-issued ID to keep your purchase secure.
What if I provide an incorrect shipping address?
Contact us right away. We'll do our best to update the address before your order ships. Additional fees may apply for address changes after shipping.
What happens if my shipment is lost?
Contact our customer service team immediately. We'll work with the carrier to locate your package or provide a resolution.
What happens to abandoned or refused shipments?
Abandoned or refused shipments are returned to us. Any additional shipping or handling fees will be deducted from your refund, if applicable.
Returns & Refunds
What is your return policy?
Non-custom items can be returned or exchanged within 14 days of receipt, as long as they're unused and in their original packaging. Custom and personalized orders are final sale.
How do I request a refund?
Contact us at info@beautifullyglammed.com with your order details. Once your return is approved, your refund is paid to your original payment method within 10 business days.
How do I report an error with my order?
Please let us know within 48 hours of receiving your items. Email us or use the contact form with your order number and a clear description (photos help). Reporting quickly lets us resolve it fast, whether it's a tumbler, mug, apparel, accessory, or a print item like business cards or stickers.
Custom Orders
What is your policy on custom orders?
Custom orders require a deposit and include up to 2 revisions to templates. Additional revisions will incur extra fees, and we can't guarantee your due date if changes are made after the second revision.
What is the deposit policy for custom orders?
A deposit is required for all custom orders. It secures your spot and lets us begin the customization process. Deposits are non-refundable.
Are refunds or returns allowed for custom orders?
No. Once the customization process begins, all sales are final.
What is the processing time for custom orders?
It depends on the complexity of the order, but typically 2–4 weeks. We'll give you an estimated completion date when your order is confirmed.
Do you accept blurry or filtered photos for custom orders?
No. Please send clear, unedited photos so your order turns out its best.
Will I receive a proof before production?
Yes. We send a proof for most custom and print orders, and your approval is needed before production starts.
Do you offer payment plans for custom orders?
Yes, we offer flexible payment plans for custom orders. Contact us to discuss options and terms.
Print Services
Do you help with design setup for print orders?
Yes. Send us your text, logo, colours and inspiration images, and we'll handle the layout. You'll get a final proof before production.
Do you offer bulk pricing for business or event orders?
Yes. Bulk quotes are available for cards, menus, stickers, boards, apparel and more. Request a quote with your quantity, deadline and details.
What am I responsible for when I submit artwork or designs?
When you submit artwork, logos, trademarks or any copyrighted material for printing, you're responsible for making sure you have the legal right to use and reproduce it, including any permissions or licences. Beautifully Glammed doesn't verify ownership of submitted designs and isn't responsible for any trademark or copyright infringement resulting from customer-supplied artwork.
Ready-Made Apparel
Can I order ready-made apparel in different sizes?
Yes. Sizes depend on current stock. Add each size you need to your cart, or contact us for larger group orders.
Wholesale Blanks
Do you sell wholesale blanks?
Yes. Wholesale blanks are available for crafters and small businesses. Shop our Blanks collection, or message us for stock pricing and minimums.
Payment
What forms of payment do you accept?
We accept Visa, Mastercard, PayPal and Sezzle.
Care Instructions
How do I care for my drinkware?
- Handwash only: use mild soap and lukewarm water. Avoid harsh chemicals, abrasive sponges or detergents.
- Not dishwasher safe.
- Not microwave safe.
- Do not use in the oven or on the stovetop.
Following these steps keeps your Beautifully Glammed drinkware looking its best for years.
How should I care for my apparel?
- Turn garments inside out to protect the fabric and design.
- Wash in cold water to prevent shrinking and fading.
- Use a gentle or delicate cycle.
- Use a mild detergent.
- Avoid bleach, harsh detergents and fabric softeners.
- Hand washing is gentlest if you have the time.
- Air dry flat to prevent stretching or shrinking.
- If using a dryer, use the lowest setting.
- Do not dry clean.
Iron inside out on the lowest heat and let the garment cool before wearing or storing. Store in a cool, dry place away from direct sunlight.
Still have questions?
We're happy to help. Send us a message and we'll get back to you as soon as possible.
Contact us